EC
Economy Energy
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After having a smart meter installed…
After having a smart meter installed Economy Energy carried on billing me for both the new smart meter and the old analogue meter. Because I don't look at my bills online on a regular basis I didn't realise this until they said they were putting up my direct debit by around 50%. After lots of emails and phone calls I received an updated bill (available on line only , nothing in writing) but his took over two months to resolve. The latest bill shows I'm almost £200 in credit so it will be interesting to see how long this takes to be refunded when I change supplier.