Handbag Clinic
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Do not use to sell
I sold my Mulberry bag through Handbag Clinic thinking it would be a smooth, professional process. It absolutely wasn’t. I would not recommend them. It took six stressful months to finally sell the bag / get paid, and that only happened because I kept chasing them. If I hadn’t followed up repeatedly, I’m genuinely convinced I would never have been paid. Before you send your bag, they do not clearly tell you that if they decide they won’t sell it, you have to pay £50–£100 to get your own bag back. That is a huge risk when you’re sending an expensive item, and it should be made crystal clear upfront. Communication was poor throughout. After the bag went online, I received no updates. They then applied a price reduction — if you don’t reply in time to dispute this, they just go ahead and reduce the price. They also never told me the bag had sold. I only found out by chasing them again. Customer service was frustrating. Most emails felt auto-generated, didn’t answer my questions, and caused more confusion. Only after multiple follow-ups did it seem like a real person actually read what I was saying. Payment was another issue. They did not send the request for my bank details, then claimed they had — which they hadn’t. Again, if I hadn’t chased this, nothing would have happened. I expect they may try to dispute parts of this because they market themselves as reliable and professional, but this is my honest experience from start to finish. Overall, selling here was risky, stressful, and poorly managed. I’m just relieved this saga is finally over. If you’re selling a valuable or sentimental bag, I would strongly advise against using Handbag Clinic.