Time To Eat Delivery
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Buyer beware!
We started researching Time to Eat in May 2021. We checked reviews on the BBB. We watched all of TTE’s videos online and we were sold on the “Workplace Lunch Delivery.” After TTE was featured with Montel Williams on The Balancing Act, that sealed the deal for us. Little did we know, anyone can pay to be featured on The Balancing Act. We spoke with the financial companies that work with TTE clients and we were told that we would have no problem paying the loan back within the first year. This ended up not being the case. When we were eventually able to get financing on our own and start the training process, we had modules missing and there were not any modules on the “Workplace Lunch Delivery” at all. We were told “Workplace Lunch Delivery” was something that they do not recommend anymore. This was after we had already paid IN FULL and invested our time. After a few weeks of training, some of our supplies started trickling in. We were highly disappointed in the boxes that we opened. The tablet stands were cheaply made and embarrassing to take into our partnered restaurants. The candy jars, stickers that did not fit on the jars, and expired candy we received, was subpar to our expectations. Our brand colors are charcoal gray with silver lettering. The hats that we received were black with white lettering. The uniform shirts were the cheapest shirts possible and were not available in the size that we needed. As for the “design team,” everything was cookie cutter designed and looked just like all the other RDS’s from TTE. We were told that we would be able to customize our logo however, this was not the case. We wanted our font to match TTE Delivery’s branding. We were told this wasn’t possible and that we could not add anything else to the design. All of our marketing materials included a “launch” code for free delivery that made all of our marketing material unusable. The training for hiring drivers was poor and a waste of time. We did not get a business plan or handbook during the training process. TTE has very little knowledge of the restaurant delivery service and hospitality industry. Whenever a question was asked, we were met with “that’s a great question, let me ask the team and get back with you.” This sounds great in theory but we often did not receive answers to those questions. There was absolutely no training on finances at all. When setting up tablets for restaurants, TTE knew from previous clients that fake emails do not work, but continues to train new clients to use fake emails for software use which hinders business. The ads for Facebook were purchased for an area that was 30+ miles away from where were starting up and this was a waste of money. When the sales person came, we were told that we would have to pick and choose which restaurants we wanted because we would have more than 20 partnered restaurants to start with. This was not the case. In fact, we still do not have 20 and we are at our 7 month mark. We were told that if a restaurant refused to work with us, they could be added to GFO (Google Food Ordering). This is not ethical for good business practices. The sales person was unprofessional. He pushed his son’s graphic design services on us after we declined. He also got us thrown out of a restaurant from being too aggressive. While he was here, he engaged in several unsolicited conversations about weight loss. We were told that the app for our customers would be available in 4-5 weeks after our launch date. In reality, it was actually 3 months after we launched. We were told that by week 5 of training, we should free up our schedule or take several weeks off of work. At the time, we had a successful trucking company for almost 3 years. We communicated with TTE about the timeline of training and launching. We were very clear about the importance of following our timeline before the trucking company was dissolved. At first, we were bullied to start sooner than our projected launch date then because of the high demand of other clients starting at the same time, we were manipulated into starting later and told that it was unknown when we would launch, which was false. In short, we had a successful business. We took a step of faith and wanted to serve our community. We were taken advantage of and given poor tools and training. We were unaware of the extreme learning curve and due to this, we are unsure if financially we are going to be able to continue in this industry. The toll that this has taken on our marriage and our mental health has taken us to new lows. Buyer beware! Do not let them manipulate you. Do not let them gaslight you. -Casey and Colleen Wilson, Time to Eat Indiana