Acorn Estate Agents
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Property Managers can't manage anything
I had an amazing experience with guys in sales team - very friendly, attention to detail service - till I sign the rental contract. From when the tenancy of our dream home has started, our nightmare began. The property manager is an absolute nightmare. She (I would like to name her if possible for other people's sake) asked if she can visit a property for gas inspection, in less than 24 hours notice. We told her it is impossible to arrange it at last minutes as we are both working in office and need at least few days to see if it is possible to arrange a work from home option. Also contract clearly states that agent/landlord require at least 24hours notice for a visit. No reply by the time of the visit next day - one of us urgently managed to wait for a visit. No one has come. Then she has arranged another round of gas inspection and property inspection on 14th Feb so one of us has agreed to work from home to attend a visit. Then she has emailed us that the visit will be 5th of Feb. We were so confused and told her we have arranged out time for a visit on 14th of Feb as originally agreed. She then told us she has mistaken a date and confirmed the visit will be 14th of Feb. On 14th of Feb, she hasn't visited our property although we confirmed several times, no phonecall, no email. On 17th of Feb, 3 days later, for the first time she emailed us as per below. "I did call and the person I got through to advised a property inspection was not arranged so I was unable to attend on Friday." Not sure what she meant - anyways, 1. When sales team contacted both myself and my partner, all went through perfectly fine, and no-one else would answer our mobile. 2. She would have been able to ring our door bell on 14th Feb 9am -12pm as agreed. We have stayed in property for a whole day just in case they are running late. No visit/phone/email on the day, and next 3 days. Before signing a contract we have agreed with a landlord that the property to be freshly painted. That was part of our rental agreement. Property management team has assured it will be done either the day we move in or few days after we move in. It still hasn't happened. All of this happened within 6 months from the day we moved in. We have few experiences with other agents but by far Acorn is the worst. We like a property itself but not happy with the way it's managed. Landlords, tenants, please avoid this agent at all cost. Before you end up like us.