FH55 Hotels
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FH55 Rome - From arriving at this hotel the…
FH55 Rome - From arriving at this hotel the customer reception desk was very poor. 1st day my wife used their hair drier and it nearly caught fire, smoked poured out and got extremely hot.I went straight to reception to complain and the guy just shrugged his shoulders. He picked up the hair dryer which burned his fingers. He just got another and did not offer any customer support service. I vocally advised this could have electrocuted my wife or had a fire in the room but nothing ? I had to leave the desk as otherwise my frustrations could have left myself in a position to regret.After long days sight seeing every day I had to keep going to reception for a room key to get into the room after getting to our room on the 6th floor ? On a couple of times house keeping took the key out in the A/C and had to again go to a very unhelpful reception desk.Advised to use the phone in the room and call house keeping ?Outside temperature that week was in the 32-35F so extremely hot days.Who said the customers service is key and always right,very, very poor service and would advise to avoid this hotel.They need to work on customer service as reception and house keeping was the worst we have ever experienced and we travel 4-5 times around Europe every year…..?