Wessex Internet
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FIBRE OUTAGE RESOLUTION
Our superfast fibre went down yesterday and Lucy on the customer services desk fixed it for us. Prompt response to the call, patient and unfailingly cheerful, she talked me through it all step by step (not without a couple of false dawns) until all was restored. I have had infrequent contacts with this department and have always been impressed by your expertise and willingness to help - so, thank you all and Lucy in particular for yesterday's work.