Ocean County Veterinary Hospital
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Bad day at vet hospital iarrived at the Lakewood animal…
I arrived at the Lakewood animal hospital with our dog at the time I had written in my pocket calendar. I was informed via phone that my appt. Was for 1:20, not 12:40 which was my written time. I had appointments scheduled for doctor visit and for grooming. I was told the doctor was with a patient in an examine room. They would have the doctor or groomer call me. I waited in my car almost 40 minutes! No one called nor did anyone come out to my car. I called the desk again. I told the person that I was waiting outside for 40 minutes. The person again informed me that I had written the wrong time down, my error. I explained that I was given a time to see the vet first and then the groomer would handle the dog. When I asked what time was the vet appointment and the groomer appointment, both appointments were scheduled for the same time. Oh sorry, yes that does seem strange doesn't fit. That's the answer I got. I was already annoyed because of the wait. I was told ads soon as someone free they would come outside. I cancelled both appointments. Oh would you like to come another day!? Why. So you could screw up again. Very disappointed with this group today. I feel an apology is well deserved especially how they insisted that it was my error, when I pointed out the same time they had for 2 different appts. Oh that's odd isn't a satisfactory answer. I took a day off from work, plus they never returned my call. It was handled like careless attitude. Very poor