GloBird Energy
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Very disappointing communication…
Very disappointing communication system. Customer service is close to non existent. I called them and was on hold for a long time. I was getting recorded messages stating that I was first in line to be answered. I kept holding and another message came up offering a call back service. All I wanted to do was update my account payment details so as to pay my accounts on time. After a lengthy hold time, I decided to take the call back option. Globird expect you to wait there at their pleasure. I had to go to work and over 3 hours later I received a call back which I missed as I was working. So much for being next in the que! It's clear that they don't want to retain their customers