Michaels Stores
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Worst Customer Service at the Sawgrass Location (Sunrise, FL)
PLEASE HIRE MORE STAFF!!! This review is well over due. Every time I come to this Michael's there is always a line. Always 1 or 2 cashier and it doesn't matter what time of day it is. Wait in a line can be 10 to 15 minutes, sometimes longer. This evening I waited in line while one 1 cashier was up front. A customer behind me ask the cashier if she can call for extra help while the line seem to be growing. We both looked at her and could not tell if she did request help or not while she said okay. Customer behind me, ends up putting down her items and walks away while extremely pissed. Another customer gets the cashiers attention and ask again. Cashier responds that someone is coming. I was next in line so I didn't want to leave. I only had 4 items. Customer she was ringing out had about 20 items. I watched her do two transaction for the customer and still no help came to the front. I placed my items down and as I was about to walk through the sliding doors, two young ladies are walking up taking their sweet time. Please Please Please Michael's, do BETTER! This store is in a prime location with lots of traffic. It does not matter what time of day it is this store should have more staff.