Airport Van Rental
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When I arrived to pick up our rental…
When I arrived to pick up our rental Van the woman that was helping me was rude and was talking to me like I was dumb, she tried to up charge me around $300 dollars without telling me only after she swiped my card. She tried to add extra insurance without my consent. My original reservation of $208 was now over $500. When questioned about it she all of a sudden had different answers and was able to only charge what the state of California requires for insurance which brought my total to $258 which was ok and I was happy with but the fact that she tried to pull one over on me was not ok. Then the shuttle van that was taking us back to the airport had ripped, seats smelt bad, and the shuttle driver was in sweats and a sweat shirt not very perfessional to me. Also he was on his phone texting while driving me and my 2 young children not ok!!