Affinity Water
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Update on my situation.
Little update on my situation with Affinity Water. Still trying to resolve the situation, customer service is unbelievably poor. Turns out the property I'm living in hasn't been evaluated since 1989 I mean WTH. £55 a month for a 1 BEDROOM FLAT! I'm going down the formal complaint root and taking it further with the ombudsman. Luckily directly below me is the citizens advice bureau and they've been very helpful. Looks like I've been paying massively over the odds for my water for years. Spoke to someone who put me on hold for over 30 minutes and then the same person calls me back while the call we was on was still ongoing, jesus Christ seriously. I'll update anyone reading this in the future. Total shambles of a company.