Pomelo Fashion
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Irresponsible solution for customer
Irresponsible solution for customer. Cancel order without giving notice or first contact with customer for a better solution and just give a compensation of 20% discount for next order which is just normal like without coupons. And I have contacted for my order because it takes too long and they said I have given wrong address. And I give them the correct one and they said they will reship, however one day later they said my order cancel. I think this is not a big problem at least pomelo have my registered email address and contact number which they can contact before cancelling the order. Additionally, there is no payment problem as they’ve already recieved in advance. Moreover, my discounted products that i ordered cannot be reordered this time with the same price as last time. I think this is very irresponsible solution which just in hurry canceling my order for selling higher price than when i brought. I hope Pomelo contact me for this order. I need the product. If there is still no better solution I am sure that I will not make anymore order from Pomelo because there are many online shop nowadays that can provide even better service than pomelo did.