I've never felt so let down in my life.
I've never felt so let down in my life. I have been studying the Diploma in Counselling for the past 22 months, and have never had such a dismal experience with a course provider. I have a double degree from university, multiple certificates in Mental Health, and was excited by the flexible learning options offered by Open Colleges. In the last eight months, they have attempted to transition to Space X, a cheap app to cut costs, and the layout, support, and response overall has been shocking. Their online chat has never worked, and they have often only had one marker on this course, who is constantly swamped with work. I am being told that I will have to wait nearly two weeks for each assessment to be marked to be returned to me, which will lead me to need to extend. which I have to pay for. I lost my father at the beginning of the year, and although they have granted me a two month extension, due to their turn around time with marking, I still won't complete within the two year time period. I have also been requesting their work-placement documents for over six months, and still no response. I paid over $8 000 for this course, please DON'T make the same mistake as me - go to AIPC instead! Open Colleges, you should be ashamed of yourselves. If anyone is looking to start a class action, I am going to consumer affairs this week and happy to collaborate on a report.