Airport Van Rental
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STAY AWAY FROM AIRPORT VAN RENTAL!
DON'T BE A VICTIM LIKE ME. DO NOT RENT FROM THEM AT ALL! STAY AWAY FROM AIRPORT VAN RENTAL! If there are negative or 0 ratings for this business, I would give it to them. We rented a mini van with AVR for a family trip. After spending two hrs on inspecting the vehicle and on the phone with the corporate office, we decided not to pick up the van due health and safety/liability concerns with the following reasons: 1. The van has many exterior and interior damages such as cracked windshield, damaged sliding doors, loose seat cover, many scratches, and dents all over the van. I didn't want to put my family at risk driving such van. 2. There were dirt and sand all over the inside of the van. AVR policy said they will charge you if they find sand in the vehicle. The van wasn't clean properly as AVR stated on their website "commitment to safety." I don't want to put my family at risk of getting COVID-19 virus due to unclean vehicle. 3. The van had 'Engine Check' light on. The Clerk said to the corporate office people when they were on the phone with me that no repair has been done since the beginning the COVID-19 pandemic due to budget cuts. That means the vans are not properly maintained/serviced for long-distance travel. 4. Odometers were not functioning properly. How do we keep track of the miles so that it will not exceed the 3000 mile limit? 5. The clerk showed us 3 other vans but they were a lot worse than the reserved one. I spent 2 hours on the phone with the corporate office on the pickup day, but couldn't even come to an agreement nor able to talk to the manager at all. I emailed, Marcus with airportvanrental.com, to refund my money but they wouldn't respond back. It's been almost 2 months already, but haven't heard from them. I filed a dispute with my credit card company. AVR responded that "customer didn't show up to pick up the vehicle." Where I actually came with the intension to pick up the van. My intention for this review is for future customers to learn from my incidence with AVR. I hope AVR is reading my review and change their ways of doing business to put customer's safety as their priority. Thank you for reading through my lengthen review.