Women's Best
Read all reviews for Women's Best →
Formula Changed Without Clear Notice – Poor Follow-Up
** Edited in response to Women's Best reply ** I kindly ask that your team review the email records again. I did reply on June 5 with the requested information and have confirmation that the message was sent. I was a bit surprised to see a public note suggesting otherwise, especially since I’ve been waiting for follow-up. The lack of a response was the reason I left the review in the first place. --- I’ve used Women’s Best Vegan Protein for years and always stocked up when I could, since it’s often out of stock for long periods. I recently ordered several tubs, only to realize the taste was noticeably different. After some digging, I found out the formula had changed—but this was only mentioned in the second-to-last bullet point of the product description. There was no clear indication in the title or anywhere easily visible. I contacted customer service and, to their credit, they approved a return despite being outside the return window. I responded with the requested info on June 5, but as of June 14, I’ve heard nothing back. No instructions, no return label—just silence. Really disappointed by the lack of transparency around the formula change and the lack of follow-up.