H10 Hotels
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Turn on the lights and pack your patience!
The Coral Springs Resort in Jamaica property is beautiful at first sight, but when you look further into details you will find that it's highly over rated. The advertising from many booking companies is very misleading. Truly not a 5 star! I visited Feb 13-18, 2020. I had to request electricity to be turned on at least 5 times a day - EVERYDAY! Taking a shower at night, drinking a cool refreshment from the fridge, charging my phone, and watching tv was challenging. I spent more time in the hotel lobby making requests and writing complaints than time allowed to enjoy the few amenities that were available on site. Security is not sound. There is no dead bolt on the door and my 2nd day there another guest was able to use their key to open and walk into my room thinking it was theirs! Was the room double booked??? It doesn't make sense to secure your belongings into a safe that you unlock with your room key! The management practices avoidance tactics and lets the receptionist do all the talking by asking that you come back later.Most employees were considerate and tried to be accommodating the best they could. I had to get a beach towel from the bellhop and locate maintenance with the help of the security guard. Sewage smells filled the 1st floor air ways! I was also disappointed that the lazy river did not open as promised during my stay. The garden view room lacks the beauty of the garden. I saw much dirt from room 1249 and little flowers. I loved the pool area and the people I encountered. Take an excursion to get relief from hotel woes.