Princess Cruises
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Absolutely horrific customer service
Absolutely horrific customer service. Haven't even been on the cruise yet and they have messed me around something terrible. Booked a dinner reservation for NYE, got charged for it despite having the premier package (2 speciality restaurants included). Over a month later and multiple hours on the phone, they finally sort out a refund but only after I cancelled it. Reportedly I would be able to re-book it, but alas! The time requested was no longer available, they couldn't add us onto the other family member we are sailing with who already had a booking and so I had to book a time slot 20mins later and STILL pay a fee! I will not be sailing with Princess cruises again and am strongly considering cancelling the next cruise booked. Customer service sounds like a robot reading from a script, which of course they are. They don't listen and aren't able to give any actual help. Waste of time and energy, and I have never posted a bad review of anything in my life.