Universal Medical ID
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The quality of engraving
I purchased a bracelet in June 2023 as a result of me being put on the lung transplant list. They wanted me to have it prior to surgery. So I ordered the bracelet from Universal Medical ID and kept it until after my surgery. So on November 29th 2023, I was released from hospital and started to wear my copper bracelet. I was home bound and not out and about to wear the bracelet. In June 2023, the bracelet face plate wording on it which is the most important information front and back was completely worn off. I contacted Universal Medical ID by email and got a response of we can give you the next one with 10% off. So I responded with "Oh is this a yearly purchase" and it wasn't cheap. I got no response in return. I am so disappointed in the quality of product and the customer service. Shame on you for even offering a 10% discount on my next one. So is that what you'd do yearly give me 10% off or just this time? Wow that's awesome of you. And it's for people that are like myself struggling to make ends meet but need this for my safety. Anyways I didn't purchase another one and I want people to know the experience I had to go through with Universal Medical ID. Not good and customer service you need to work on giving an actual service. Not just take money from people. Never again Universal Medical ID.