PayPlan
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Lack of Communication
I do not usually go out of my way to put companies down when reviewing them you can see from my previous reviews on this site. But this one I have to let it out. I opted for communication with this organisation via WhatsApp chat because I felt as this was the best way as it does not involve communicating at a set time rather I attend to other things whilst in communication with them. Would you believe when I disclosed that I just returned back from the dentist the customer service assistant still insisted on asking one more question before I go and I just had a deep clean done on my teeth. The height of the most unprofessional service then I will let you go. The next day which is today I contacted them via the same WhatsApp chat I contacted them at around 8am this morning guess when they responded back at 12.30pm. So I had to let them know that I would be contacting my creditors myself instead. Going forward I believe this organisation should work on its communication channels all of them. If there is a delay in response this should be communicated to the client. Even if it is an automated response is better than no communication at all. British Gas is an excellent example of how WhatsApp communication is conducted. This company should try to emulate that. I understand that finances may be a barrier to this. Payplan try your best to improve this to your future clients please because when your clients consult you they usually have anxiety, struggles and other issues they may be dealing with whilst trying to contact yourselves. I believe in you. You can do better and be better. Rise above.