FOCO
Read all reviews for FOCO →
What a total NIGHTMARE dealing with…
What a total NIGHTMARE dealing with FOCO on an order made for Christmas presents! Ordered on 11-29-2024 six items. On 12-2 I got an update that five of the items I ordered are on their way.on 12-3 I got another email update that my last item is on the way. I received the single item from 12-3 on 12-5. I then looked to see where my main order of five items was and noticed it said that a shipping label was created and waiting for pick-up in which I emailed them about. They replied on 12-6 that they will be looking into it and on 12-9 they told me that after 3 business days it was probably lost or never picked up (basically they don't know) but they will be sending me the rest of my order EXCEPT now, they no longer have one of my items that I ordered. I picked a new, replacement item and they said they would send it out. They asked me again what I HAD received and I again told them the one item I got. This all finalized on 12-10. I got notice it was being shipped 12-11. On 12-13 I looked online at my order and noticed the shipment was now missing an item that was part of a set (only 4 items). I emailed to ask for clarification. I emailed on 12-14 as well as I hadn't received an answer. On 12-15 I received an email that the item that was part of the set too is no longer available and had to pick something that closely matched the bottoms. In the meantime, I did receive a shipment but it was missing 3 of the 4 items. I only got the pants of the matching (now, closely matching) set on 12-16. On 12-17 the 3 missing items showed up in an email saying they are being packed up and on their way. That was 4 days ago and it still says a label has been made and that's it. Meanwhile, I finally received the replacement top and a duplicate of the very first item I received in the first place. I am still down 3 items. What I received of my original order is a water bottle and pair of pants. I received a top that I had to have replaced because the label was created when they had the item but have no clue as to what happened. Two items from the original order plus another replacement item are now reliving the fate of the first set of 5 items. A friggin fiasco! Not worth it at all. Go to your team's official store to buy licensed items and do not go through this BS that I have is my advice! UPDATE... After emailing twice and not hearing back, I emailed again to be told that they no longer have the items in stock and they are refunding me. Got a refund notice BUT ONLY ONE ONE OF THEEE ITEMS. These folks have lied and now stolen from me. DO NOT BUY ANYTHING FROMM THEM!