Giant Food
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I was a customer for 10 years
I was a customer for 10 years, but I stopped shopping at Giant the about a week ago. For 5 weeks straight I had attempted many times, via the app and website, to redeem my points for dollars of my grocery purchase, but it kept giving me an error message each time. The store I shopped at did not have a gas station and it would have been a waste of gas to drive across town to the other location just to get and use points on gas. After reaching out to customer service each week during those 5 weeks, nothing every got fixed. They had to keep manually redeeming my points for me and IT still hadn't fixed the issue. It became very frustrating and inconvenient. Customer service is only open so long, so I couldn't always reach out and have them redeem my points and with my schedule, the best time for me to go was late. I got tired of it and stopped shopping there. There was no point to continue shopping there when there are other places I could save on groceries and whose apps work. Bye Giant! You lost a customer of 10 years. Maybe if you fixed the issues so customers could actually utilize their points, especially when the only option they have is to use them on groceries, you wouldn't lose customers.