Travel Trolley
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Worst service and dirty behaviour
On 22nd May booked 2 tickets to Toronto for me and my wife from Newcastle to Toronto with travel trolley on line with travel insurance for extra £117 but after 10 minutes I got a email saying your tickets can not be issued because travel insurance cost is £308 I said but on line it is £117 they told me it is not for you if you want travel insurance it will be £308 so i cancel my travel insurance and booked on flight tickets only but for some reasons I had to cancel my travel insurance and phoned travel trolley to cancel my tickets I spoked to the persons name Rahul I asked him how much money will I get back after few minutes he said £155 I asked him I am getting £155 he just the tax as your tickets are non refundable I said fine can tell me where on my invoice is tax amount written he got angry and said you get what we give you I asked him to keep his voice low but still he was very rude and said this what you get I told him I spoke to klm they said it will be more but still he was very loud I told him I am 72 years old talk to me politely but he was loud I was so upset so I spoke to the duty manager name Parag and explained him everything I have travel all my life but never got behaviour and service like this my worse experience I never do any Beal with them I myself been General Manager for 28 years in my company I always told my manager and staff to speak politely with customer I am very a very and upset either behaviour and the service this person Rahul is not fit to be on customer service and now on public I am asking the manager who in charge tell me what is my right refund money as I already spoke to kLM they said that not right refund I should get more as agent you are taking your commissions from the refund and I will never buy any more tickets or service from travel trolley I will tell all my friends and any one who read this message don’t use this travel agent you will be in trouble also I need my right amount refund soon but please everyone don’t book tickets thanks