Viking Cruises
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Viking Air Plus - AVOID
Viking Air Plus - division of Viking Cruise that arranges flights to meet the beginning/end of Viking Cruises - AVOID. While Viking Cruises are excellent they are seriously let down by their Viking Air Plus, their in-house travel agent. 1) An aggressive, testy Viking Air Plus customer rep very reluctantly answered questions about options while arranging our trip, only wanted us to BUY before she had clarified what is included in the product, seemed unsure about package basics, and made it clear we were taking up her valuable time. She took 5+ working days to answer a simple email question (re: emergency numbers) - making for an extremely and unnecessarily stressful experience. She also failed to add our Frequent Flyer points correctly to the airline booking. We only found out about this failure when we returned and did not see the points in our Am Air account. Am Air then informed us it was too late to add points after the flight had already happened. Viking is an otherwise great cruise company that was severely let down by their agent/they need to train agents to a standard. 2) Viking needs to find an air partner that also has any level of customer service (American Air lost luggage on direct flights - twice in one round trip journey! - and 2 months later still have not compensated. Unhelpful boarding staff, stewards and telephone service agents.) Dealing with missing air points and lost luggage for MONTHS after an otherwise excellent trip, leaves a disappointing taste in the mouth.