Travelocity
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I’m currently trying to resolve issues…
I’m currently trying to resolve issues with the host and Vbro/Travelocity are not being much assistance. I’m told by customer service “we are the middleman” “we are a platform for hosts to advertise their property”. The property has major safety concerns and was advertised as pet friendly. The neighbour tore down the fence, there is no screen preventing access to under the house so my dog can get out. To top it off the security screen comes off the rail and there is a broken asbestos pipe hanging from the roof. The host has advised me it is budget accommodation. At $2000 per week in a lower socio economic area it is not budget accommodation for a run down shack. As travellers we have no recourse the host dictates what we can/can’t do and Travelocity/Vbro allow this to happen. Once I booked and paid I could not cancel and then prior to our stay I get an email with the host’s rules. You are locked into a contract if you cancel you lose your money. It is disgusting that this is allowed to happen.