Scenic Luxury Cruises and Tours - UK
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Communication with Scenic is dreadful
Communication with Scenic is dreadful. We booked a cruise fro Lyon to the south of France. The flights to Lyon were non direct via Frankfurt Germany with Lufthansa I decided to complain about this, but there is no email contact. You either have to telephone, and talk to an unhelpful agent, or use their contact form. I decided initially to telephone. I was left waiting to be connected for 40 minutes, and when I got through I said that as this was an expensive cruise for 11 days, so why is it not a direct flight. I was told that this what they had been given by the airlines. After the call I went on British Airways website ( who is the airline bringing us home) , and found that they had a number of direct flights for our departure date. I have had no satisfaction with regard to this, so I thought I would document my experience. Also, part of the package is a chauffeur driven car, to and from the airport, and we have had no information regarding pickup time. The whole experience has been quite unsatisfactory. This is the third time that I have travelled with Scenic, but I certainly will not be traveling with them again Lawrence K