Anglian Water
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Couldn't manage a cheese and wine party!?
Absolutely hopeless in terms of administration and process. I have built a house myself. Commissioned Anglian Water to install the meter on site. They came out twice from Peterborough. Now I've moved in I want to set the account up. Anglian Water can't find my house in their system, Royal Mail has it listed as well as the Council. I sent a photo of the meter and the tag with the serial number. Three emails, two calls later they want to come and find my house, meter and stopcock (unexplained) so they can bill me. So a guess, seven members of staff to set this up. Instead of one, ringing Peterborough, confirming the installation, the serial number with my photo. To cap it all, they want me to take time off work for 4 hours to confirm what I've already told and shown them.