Affinity Water
View company profile →
Challenging Billing Practices
My experience with this company's billing system has left me concerned. It's evident that their system is flawed, leading to numerous customers receiving exceptionally high false bills. While they did refund me some amount after I raised the issue, it's disconcerting that such discrepancies exist in the first place. I've taken matters into my own hands by recording monthly visual meter readings. My intention is to closely compare these readings with the charges on my bills. If discrepancies persist, I am prepared to seek legal advice. It's disheartening to feel compelled to take such measures, as billing should be a straightforward and transparent process. It raises questions about the integrity of their billing practices and whether they may be unintentionally or, in some cases, intentionally overcharging customers. It's disheartening to feel like I'm being pushed into a corner, and I can't help but see it as a form of extortion. While they did address my complaint to some extent, the fact that such issues persist raises concerns about the reliability and accuracy of their billing system. Customers should not have to resort to legal action to rectify billing discrepancies, and I hope the company takes steps to address these issues promptly.