Travelocity
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Made my first and last reservation …
Made my first and last reservation through Travelocity. Had to cancel a flight because a meeting was cancelled due to a stroke of the company president who called the meeting. I had purchased cancellation insurance through Travelocity and I am certain that somewhere on the web site it provided the small print explaining the rare and limited circumstances under which it can be used - so shame on me for not reading the fine print. So all I needed to do was cancel the flight - with no argument from me. It took 27 minutes to cancel a simple reservation after connecting with a representative. The rep took 10 minutes to tell me a "supervisor" needed to be involved in the process, then hold, then go through the same info with the supervisor who finally made the cancellation, then with nearly 5 minutes while he tried to send me an email since nothing was actually showing on-line as evidence of the cancellation. Bottom line: worthless trip insurance and highly frustrating customer "service." Never again...