Michaels Stores
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WORST customer service ever.
Michaels.com customer "care" process is the absolute worst experience I've had on a website. First off, it's like a maze trying to get to a chat window. Once you find it, it's a bot with automated answers. The bot didn't have any answers for me so I then found the "speak with someone" button after getting the runaround with the bot. I get connected with a real person, and they ask for a lot of personal information from me first. Then after a bit of a wait, he says he cannot answer my question and I will be transferred to "tier 2" employees. Then after that he says tier 2 are all unavailable, and they will email me as soon as they can, then he ends the chat before I can say a word. UNBELIEVEABLE.