Hamed B

Snelle en correcte levering

Snelle en correcte levering

LG Ignoring $300 “Buy More

LG Ignoring $300 “Buy More, Save More” Rebate – No Accountability After 14+ Attempts I purchased three qualifying LG appliances directly from LG.com under their “Buy More, Save More” promotion. The deal clearly advertised a $300 rebate when buying three eligible items — which I did. However, the rebate was not applied at checkout, and despite contacting LG immediately, the issue remains unresolved after more than 14 attempts over phone and email. Here’s what happened: I contacted Customer Service: they told me to contact LGOffers. LGOffers told me to talk to the Claims Department. Claims said the rebate "should have been applied at checkout" and refused to help. I went back to Customer Service, who either disconnected the call or refused to escalate to a supervisor. Every time I call, I’m told “we’ve emailed them and are waiting on a response.” Nothing happens. To make matters worse, the WashTower I purchased was not installed on delivery because the driver showed up alone and left it behind. Installation was delayed nearly three weeks after delivery. This rebate was a deciding factor in why I chose to buy directly from LG instead of a local store. Instead of honoring their promotion, LG has given me nothing but runaround, refusal to escalate, and complete silence to my emails. I’ve tried for weeks to resolve this privately and professionally. I’ve now filed complaints with the BBB and FTC, and I’m sharing this publicly so others are aware. If LG truly values its customers, someone should take ownership, honor the rebate, and prevent other customers from being put through this frustrating experience.

Query about my claim

Unsupportive customer service