Lauren

Nov 11, 2024

I recently completed my Pilates course…

I recently completed my Pilates course with Future Fit, and while I really enjoyed the in-person training days and felt the instructors were knowledgeable and supportive, the overall experience has left me disappointed. One of the biggest issues has been the lack of responsive customer support. Contacting the support team has been incredibly frustrating, with long response times via email (often over a week) and virtually no chance of reaching anyone over the phone. My portfolio submission took over 8 weeks to be reviewed, even though I’ve worked with other training providers who typically respond to queries or portfolio resubmissions within 24 hours, especially when only minor adjustments are required. Future Fit seems very prompt in charging for resubmissions or assessment rebookings, but when it comes to general support, they’re much harder to get hold of. The lack of communication and slow service have left me feeling unsupported and hesitant to take any further courses with them. Overall, it’s a shame because the in-person training itself was excellent, but the lack of reliable support has really tainted my experience. I hope Future Fit improves their customer service for future learners.