Juan Sackmann

Juan Sackmann

Member since Invalid Date
1
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2 out of 5 stars
Average rating

Reviews by Juan Sackmann

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2 out of 5 stars

Do not buy the DNA kit from Argentina

Claro, aquí tienes la traducción al inglés del comentario: --- I purchased the DNA kit from Argentina and had multiple issues. First, the kit took much longer than expected to arrive. I couldn’t track it on the Ancestry website. In fact, I contacted them, and they told me they would send another kit. A few days later, the kit arrived, but I couldn’t activate it because it was the original one they had already deactivated. When I called customer support, they didn’t seem to know much, and I had to pay customs duties twice. They refused to take responsibility. Finally, when I tried to ship the DNA sample, the postal service required me to go to customs and present a medical certificate because it contained human material. Everything was very complicated. In the end, I had a relative traveling to Spain who mailed it from there. It took me over 5 months from the time I bought the kit to when I finally received the results.