Blue Ridge Mountain Rentals
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Poor Customer Service
Our family was excited for a weekend getaway at Beech Mountain. My husband, daughter and niece were planning a Saturday ski day, while I caught up on some work at the cabin. Driving up on Friday afternoon put us into a welcome snowstorm. It was much later when we arrived at the cabin due to heavy traffic in the area. When we arrived at the cabin the check in code would not allow us entry. I had to call BRMR and after trying the code again a few times, given a new code to try, we were finally told where the hide-a-key was located. Our family unloaded and my daughter went to take a shower. She began yelling that the water would not start. We tried the water in the kitchen, it would also not run. Once again, I made a call to BRMR. They deemed this as an emergency and stated that they would put in a call to maintenance asap. I received a call about thirty minutes later that the water company should be there soon. Around an hour later, the water company sent me a text stating that due to the weather they would not be able to make it to our location that evening but would be there sometime the next morning. My husband went to the basement to make sure the water valve was cut on (which it was-inside). The next morning my family left for the ski slopes and I prepared for work. This is when I realized that the Wi-Fi login was not working. I made another call back to BRMR. I told them that I was very frustrated about the water and now the Wi-Fi. I spoke with an agent that was going to follow up with maintenance. The water company arrived within an hour but the shut on/off valve was frozen underground and they were unable to proceed. I spoke again with a representative from BRMR at 6:00 that evening. She apologized for the inconvenience and asked if we wished to move to another home for the night. She and I both agreed that by the time my family got home from skiing, we pack up and move to a new house, it would be time for bed and then wake up and check out. The representative then stated that she would make adjustments to our account the next day. It has been one week and I haven't heard anything. This is my third time renting from BRMR and I typically don't have problems. I am disappointed to have spent a weekend without water and no Wi-Fi without any other contact from BRMR.