Princess Cruises
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Marginal service
This was our 27th cruise, our 1st on Princess. Beautiful ship, service in general was OK with 2 exceptions: The cabin steward was excellent!! The hostess at the restaurant was incompetent; can't understand a 30 minute wait when there were 14 empty tables that I could see; complaint to maitre'de and guest services went without response. Food choices were excellent for the most part, a few quirky things here and there - all burgers "made to order" are served "well done". Went to the casino once - the stench of smoke was so bad we turned around and left. Production shows and entertainment were excellent. Had a 4 hour shore excursion that was cut short by 1-1/2 hours so we could shop, didn't return us to the point of departure; complaint to guest services went without a response. Still trying to settle account, they lost tract of several pre-cruise credit card payments. Resolved 11/09/24.