Eightsleep
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I started out recommending Eight Sleep…
I started out recommending Eight Sleep to others, but I can’t in good faith anymore. When my mandatory Autopilot subscription ended, I lost access to core features of the Pod—things like alarms and programming temperature schedules. These aren’t “premium” extras; they are the basic functions the product was marketed around. On the website, Autopilot was presented as an add-on for enhanced analytics, insights, and optimization. Nowhere was it clear that canceling would strip away fundamental functionality. That feels misleading, and it changes the value proposition of the product entirely. It’s a shame, because the technology itself has potential. But this subscription model undermines trust and destroys customer LTV. It should be a warning to prospective customers and even investors about how the company is structuring its offering.