Angel

Jul 21, 2022

Terrible agency - Avoid

Terrible agency, rented from them when I first moved from Kent to Sussex - in 2013 the property in Crawley down was not fit for habitation, the current tenants were still in the property with their pictures up and rugs around josh stick burning, turns out these pictures and rugs were covering holes, stains, pipework poking out of the floor, the josh sticks covering the stench of mould. The house on the first day still had the other persons stuff there, actually more like bin stuff, 10 black bags later of someone else's dirt despite the agents at Knights stating it would be cleared and cleaned, simply didn't happen. 50% of the light switches were superglued closed and this was just the tip of the iceberg, this iceberg was bigger than the one that took out the Titanic.. I spoke with Ross about the issues within an hour of getting the keys and trying now to get out of this horrible rental, to which Knights took no responsibility - Ross told me he knows tenancy law more than me and go ahead and take him to court.. This was no one of those situations where I have to weigh up the damage this is already causing to life and possibly starting a court battle.. horribly so we stayed for the 10 months of hell and it nearly ended my relationship with my partner due to our quality of life being ruined by Knights. They simply didn't care as soon as we signed the tenancy agreement and told us to swing for it... Cowboy outfit and very surprised they are still trading all these years on Update: Thanks for responding, Hmm you weren't sorry at the time so guessing this hasn't changed. One would hope the statement you have made is the case for your business and the clients you rent to after all this time, growth is nothing but positive. I am surprised to hear we were that "forgettable" as tenants although I guess not that surprised as you washed your hands of us the moment we paid our deposit and signed, we certainly and sadly can't erase our terrible experience dealing with Knights.