Clayton Hotels
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Clayton Birmingham
Regarding Clayton Birmingham: It would be great if you could explain why your hotel does not allow co-parenting families travelling a long distance to visit their 10 year old child? It’s your policy to apply stricter rules than the government as only single people staying is allowed. We were given 2 hours warning that you were cancelling our booking today even though we emailed on the Booking.com portal two days ago to explain as per your message to do just that. I was told in the phone that “we have to go into the portal to get messages so we have only just seen it and you should have called us”. This is even though you give the portal as the first option to contact you... Great service guys. Please see the Jan 2021 BBC news article on the government allowing coparenting stays. Thanks for a great weekend! It’s good that other hotels are following the UK guidance. Your own website says it follows the guidance so maybe you can double check your policy again? I was also advised that you cannot even change your booking.com arrangement to prevent people booking non-single people bookings. This doesn’t make any sense!