The Tree Center
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Useless support. Don't bother buying the warranty as they won't uphold their end
I purchased an olive tree to be an indoor plant as I live in zone 5a. While I knew it couldn't live outdoors as it's too cold, I have many indoor plants that are finicky, but I purchased the extra warranty just in case. Within weeks I noticed it's decline, but I decided to hold out as that can often happen but they generally bounce back. In this case it did not. It's completely dead. When it arrived the root ball was soaked, and I suspect that didn't help. I submitted a ticket and received a response from a Kallie, who essentially informed me that the Warranty is voided as the plant is not in the 'indoors plant category', and was kept in a container beyond the thirtieth day after delivery. They recommended not purchasing the Warranty in the future. A real slap in the face. They offered 20% off on the next one (even though their black Friday sales are offering more). I will never purchase from The Tree Center again, and will make sure everyone knows.