American Water Resources
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The call center follows a scrip which…
The call center follows a scrip which is fine for basic repairs. I have had issues over the last several years and it has been nearly impossible to escalate. There is a more serious issue that at my property that is being ignored. The amount of money I have spent for this coverage, I could have been able to fix it on my own. Additionally, the companies that are contracted with AWR do not give priority. The last 4 times, I have had to call and track the plumber down and find out a time. Typically by the time the plumber comes is close to 7pm.