British Heart Foundation Furniture & Electrical Stores
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Romford bhf collection disasters …
Romford bhf market square first attempt at a collection never happened because I didn't answer my phone or reply to the answer phone message they left..... I don't have answer phone on my phone - it just rings.... They never called me. Second attempt was to be 2 weeks later and was confirmed by staff for the 12th of March 2026 yay!!! First message confirming that they were coming was at 6.30am. I phoned to ask about times they would arrive and got told that I would receive a message from the bhf about a time window - excellent! 13.05 your driver is on their way be at the collection address for 13.45-15.45. Arrived at the collection address at 13.20 and checked my messages from the bhf and my collection had been cancelled... Super. Phone the office to ask why and got told the 'system is playing up and they have another 8 collections and the lady said she would contact the driver to check if they could come back. I phone again at 14.30 and get told by another member of staff that the driver had competed the route for today and I would have to rebook.. Fabulous!! The same reason for cancelling was due to me not answering my phone apparently the number was wrong!! They see my number on the confirmation page of the collection appointment and they have been sending me text messages from 6.30am!!!! I advise people to think twice about donating to the bhf when there are apps available for giving away anything and everything. No apology either.