Tracksmith
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Terrible customer service and website
Terrible customer service and website. Their site cannot process a simple return request and I've been waiting over a week to hear a response from their customer service. This is unacceptable for an outlet that charges $300 for a pair of snickers and $100 for a t-shirt. If they want to follow Rapha's model for "high-end pricing", the also need to follow their model for "high-end" customer service.