Bogs Footwear
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Don’t order online, they will take your money and not send the boots!
Tried to place an online order through US website. I got an error code for my credit card and it said try again. I tried it again. I got the same code. I stopped trying as it showed my items still in the cart. I also received one email saying my order wasn’t complete. I contacted my bank a couple days later to find out both orders actually cleared my account. I tried talking to Kevin C. Who claims he is the E-Commerce department manager. I asked to speak to his boss and he said he was the boss and didn’t have one. I explained that it looks like an IT problem and he said no it was my banks problem. It isn’t the banks problem it is the Bogs Footwear company problem. I have since read many reviews in which this problem has happened to other people. Kevin C claimed it was just a problem with my bank and none of the other customers have this problem. Kevin C is definitely giving this company a bad name because he has no customer service skills at all and was a complete jerk not willing to report the problem. I was going to give these boots a try but refuse to order from a company that treats their customers so poorly. Don’t buy from this company. If they can’t fix a problem on their website that has been there for years they don’t deserve to get anyone’s business! In the end I had to file a fraud complaint with my bank and wait 10 days to get my money back.