Princess Cruises
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Stop.. Don't.. Go on another line!
I went on one Princess cruise a few months ago. The cruise was lovely (although the food is terrible). The ship was fantastic, and the staff deserve a million stars. We liked it so much, we wanted to go on another one. I've never had to deal with such an inept company in my life. Their website is like trying to book something on 1995 America Online. Nothing works. So, call the reservation number. The people there know nothing about Princess. Ask a question? You'll get a 100% different answer from each representative. They continuously lie to you, and will try to get you off the phone with 'someone will call you back in 10 minutes', which never happens. Even the information on their website (when it works) is contradictory. Do you really think I'm going to give money to a company, so far in advance of a trip, which such abysmal customer service? Funny thing is, they are owned by Carnival. While I'm not big on the 'party atmosphere' of Carnival, their customer service, website, etc. are great.