Southall Travel
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Beware of Southall Travel
Buyer beware! I booked what I thought were the cheapest business class tickets for an Air India flight, only to find at the point of departure that it was a Vistara aircraft. Why does this matter? Firstly, I was not given the opportunity to make an informed choice because the sales person (who I’m choosing not to name publicly) at no point mentioned it was a Vistara aircraft. Secondly, I was travelling with a seriously disabled relative who found the Vistara business class seats to be significantly smaller than an Air India aircraft, which limited her mobility, the flight attendants were unhelpful (for example, they did not provide landing cards so all non-resident Indians were delayed on landing), and the wheelchair provision was delayed and careless about our short transfer window. All this could have been avoided if Southall Travel had been honest about what tickets we were buying. I would not recommend using Southall Travel to anyone.