Michaels Stores
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Their customer service is the worst!!!
Their customer service is the worst! I contacted them first about a damaged item. I got moved around to three different agents with no warning and had to repeat myself 3 times. Just now I contacted them again because my order is lost by OnTrac and keeps being “delayed” (it’s happened before and they just lost my package). I’m being told that they can’t refund me or reship my items because “there’s a delivery date”. I explained the delivery date keeps changing and it will continue to change (still have an open tracking from a lost package that has been delayed for 2 weeks). They told me to contact them if I don’t get it by the new date and then just ended the chat. F*** Michel’s customer service. Never buying there again. Thank goodness Target has better customer service.