ROCK Insurance Group
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No Email Function + non proactive staff
I was not able to make a claim, this was because while talking to a staff member on the phone, after around an hour of taking my information and asking questions the call went dead, fair enough issues happen, however the staff member had enough info to continue the claim, or at the very least contact me back to finalise. this did not happen, this shows a very poor employee (or terrible direction from the company). I then tired to make the claim again and could not do so via email as the company said they do not have an email function for claims!!, this is not acceptable for a modern company, an email option is the basics and the company should be ashamed. I requested call backs that did not happen and am now out of pocket. this is a very very bad example of a company claiming to provide a service that they cannot provide, plus they have staff who cannot work out that if a call goes dead, they still have enough info to process the claim.