Hey!Broadband
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Poor experience (ongoing)
I was with BT for a landline (which I need) and internet. I had no technical issues but their prices kept going up, so after consideration, I switched to Hey Broadband - Big mistake. They installed their kit, in roughly the same place as the BT kit, but the wi-fi signal barely got outside the room, let alone the rest of the house. Their solution? To upgrade the system with boosters (at additional cost). The engineer uninstalled the old kit (which I had to post to London at my expense) and installed the new kit. However, this had to be activated by a team elsewhere - so he left me with nothing working and the instructions on how to finish the set up. He repeatedly assured me the landline would work. Two hours after the engineer left, the main kit switched on and, following the instructions, I managed to get the boosters on, except one of them wouldn't work as the signal was too weak and the landline didn't work. I reported the issues to customer services. That evening I received an email stating that they had tried to reach me via the landline but couldn't get through (!) and did I still need help (!!). I explained via email that the reason they couldn't reach me was the landline didn't work and that was why I needed a solution. Answer came there none. I chased. No response. I chased again. No response.