SunExpress Airlines
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Nightmare check in
Outbound flight check in - Online check in does not work, online chat had no response after hours. Eventually managed to get through to someone via phone, to be told check in doesn’t always work on their website, and I need to download the app. So frustrating. Inbound flight check in - Paid for seats when holiday was booked, now checked in for the app to ask me to make the payment again! No help to rectify this from online platforms. Your website recommends messaging on WhatsApp, doesn’t work unless you want an unhelpful auto response. Message on Facebook, doesn’t work as no longer active. Message on their live web chat with no response after hours. Exactly how I want to be spending the last afternoon of my holiday, sorting this out! Absolute joke.