janine Rostron

Jun 24, 2025

SCAMMED AVOID THIS COMPANY

UPDATE : it has been 3 weeks since we hired with Centuaro and still not received any response from them despite numerous emails. No refund. Disgusting so please,please avoid. If you want good car hire company at Alicante use Keygo rent a car. They are fabulous and we were only forced to use centauro because we flew into Murcia and returned to Alicante. Never again will we use them or recommend them. Read Google reviews too and comments on their social media pages. Terrible. Everything was ok when we collected the car from Murcia airport even though they didn’t have the automatic we’d asked for so they had to mess about changing the fuel deposits for a different vehicle. We had paid for a premium insurance package so no need to check it all over and take photos like we usually do with other car hire companies and no deposit taken, just petrol deposit. We also paid to take it back to Alicante airport. We handed back the keys, asked someone to come and check our vehicle . The lady said no we don’t need to check it. Was this because we had a premium package? Great we thought, this is good, we will definitely use them again as we fly there a lot. As we boarded the plane we got a charge from our bank for Centauro, £226! When we called them to find out what this charge was for they told us the parcel shelf was missing. So they think to themselves we can’t get them on scratches but guess what we can get them on a missing parcel shelf because who would even question if there was one actually there or not upon collection especially as we had this premium package. Disgusted with them. They’ve also not refunded the petrol deposit either. €70!! I would avoid this company at all costs because what you think you’re getting with premium package is not worth the stress. And yes you are scammers because premium should mean everything. Not checking the car over with your customers and then billing them when they’ve left is fraudulent. We will take this further.