Giant Food
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Issues with Delivery & Customer Service
The online delivery service and customer service were a nightmare. The Giant Direct delivery service forces you to set up an account and to get a card for their grocery store, even though I live nowhere near a Giant store and simply wanted to place an order for my mom for Mother's Day since she lives near one. That is completely unnecessary, as I place many, many online orders where I can choose to place the order without setting up an account. Then I accidentally left the box checked that says shipping and billing are the same, and there was no way to edit that after I moved forward a page. That then seemed to have linked my account to one my mom must have, so it then charged her for her own Mother's Day gift. I called the central customer service line, was transferred twice, then got cut off while talking with an agent. They had just confirmed my phone number, but no one called back. I called again and gave my phone number directly in case I was cut off, which I was again, and no one called back. I thought this might be a nice was to start sending things to my mom from across country, but apparently not.